Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,762 questions
1 answer
One of the answers was accepted by the question author.
Troubleshooting Non-functioning Mouse Cursor on Laptop
My laptop's mouse cursor is not showing up. I have tried connecting a wired mouse to check if the issue is with the touchpad. However, even the wired mouse is not working. The problem is temporarily solved upon restarting the PC, but it comes back after…
asked 2024-06-07T17:31:42.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 83%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
SANJEDA NASRIN
20
Reputation points
commented 2024-06-09T13:56:38.9333333+00:00
SANJEDA NASRIN
20
Reputation points
0 answers
Microsoft Authenticator App not working on new Motorola Edge 50 Pro
¡Hi! I recently acquired a new motorola (Moto Edge 50 Pro) phone with Android 14. I set up my account successfully and for a while my application was working but today, I started to experience a weird loop whenever I tried to approve authentication…
asked 2024-06-09T08:47:00.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 2%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Emilio Madrigal
0
Reputation points
asked 2024-06-09T08:47:00.9866667+00:00
Emilio Madrigal
0
Reputation points
0 answers
Microsoft Authenticator does not work on a specific Android device - Motorola Edge 50 Pro
I believe there is some incompatibility issue with Microsoft Authenticator and the new Motorola Edge Pro 50 (Android 14) device. I installed Microsoft Authenticator, restored the Bakcup account, and the accounts appeared in the app. Check the codes,…
asked 2024-05-29T00:12:17.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 2%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Joveny Jacobsen
10
Reputation points
commented 2024-06-09T07:42:44.96+00:00
Emilio Madrigal
0
Reputation points
1 answer
Locked out from work account for 2 weeks due to authenticator app
I, along with hundreds of other people are having the same issues with a work accounts! We cant accesss emails, one drive, anything thats needs to log in. You cant even click on the help button for a business 365 account without logging in. It keeps…
asked 2024-05-03T20:59:24.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 28.000000000000004%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
Richard Elliot
5
Reputation points
commented 2024-06-08T22:40:11.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 13%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
RosaMaria Salas
0
Reputation points
1 answer
Having issues with authentication
Hello, I am using Microsoft365 in a primary school and I am wondering if there is a way to remove the authentication process for my students as they do not have access to their own devices in school. Kind Regards, Lisa O'Sullivan.
asked 2024-05-27T14:15:56.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 90%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELO%3C/text%3E%3C/svg%3E)
Lisa O Sullivan
0
Reputation points
commented 2024-06-08T14:51:08.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 13%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Babafemi Bulugbe
2,605
Reputation points MVP
1 answer
How to have spare set of keys when it comes to Microsoft Authenticator?
I need help with having spare set of keys when it comes to Authenticator. I have another device but how to install redundant existing MS Authenticator database to my secondary iOS device which has same account profile except Apple ID and phone number? It…
asked 2024-06-07T10:29:33.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 51%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Sunny PA Wong
1
Reputation point
answered 2024-06-08T14:46:49.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 27%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
VasimTamboli
4,585
Reputation points
0 answers
How to log in after changing phone number
I changed my cell phone and I have not been able to correctly link my FB profile with the authenticator app. So I have not been able to enter the platform because the code does not arrive. Please help me, what steps should I follow?
asked 2024-05-28T17:31:56.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 96%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVC%3C/text%3E%3C/svg%3E)
Vanessa Castano
0
Reputation points
commented 2024-06-08T14:40:08.5766667+00:00
Babafemi Bulugbe
2,605
Reputation points MVP
1 answer
Unable to login into microsoft authenticator, which asks for a verification code within authenticator
I have a work account. I recently switched phones and now I'm unable to use authenticator and many other services because they request for a code on the authenticator, which I'm not able to login because it also requires authenticator approval. I'm stuck…
asked 2024-05-28T17:54:16.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 4%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Pramod Kumar
10
Reputation points
answered 2024-06-08T14:38:11.86+00:00
Babafemi Bulugbe
2,605
Reputation points MVP
1 answer
I’ve changed phones and my codes are going to the old phone which I no longer have access to
I’ve recently changed phones and when trying to sign into my student email account on my new phone, it is asking me to confirm a code in the Authenticator app, however I don’t have access to the old phone anymore. How can I change this so I can access my…
asked 2024-05-28T20:16:17.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 40%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Spall
30
Reputation points
answered 2024-06-08T14:31:01.72+00:00
Babafemi Bulugbe
2,605
Reputation points MVP
0 answers
how to access my azure student account, which is also linked to my personal account?
I have taken an Azure student account with my university mail. As I am graduating this month, I have added my personal account as an owner for my school account. I just accessed it once to make sure it's working, and I lost all my access to my Azure…
asked 2024-05-24T14:25:41.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 4%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Sumaharika Peddireddy
0
Reputation points
commented 2024-06-08T14:07:59.2433333+00:00
Babafemi Bulugbe
2,605
Reputation points MVP
0 answers
https://portal.azure.com/#view/Microsoft_Azure_Billing/SubscriptionsBladeV2 : Authentication Issue
Hi, I was trying to do this course => CHALLENGE Microsoft Build: Build multimodal Generative AI experiences As part of this, I was trying to get Subscription Id from Azure Portal using my Login : but received this error / warning as pasted…
asked 2024-05-30T21:36:38.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 16%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Nasa90
0
Reputation points
commented 2024-06-08T14:03:02.4933333+00:00
Babafemi Bulugbe
2,605
Reputation points MVP
0 answers
Unable to enable phone login
I downloaded the latest version of authenticator from the Google Play Store and logged into my personal Microsoft account. But when I click on enable phone login it keeps saying that there is an error, please try again. My system is Android 14, I hope…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 79%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY%3C/text%3E%3C/svg%3E)
14 answers
Authenticator App - can't remove greyed out account
Hello all, I'm stuck in a strange loop using the MS Authenticator App. I'm one of the admins at my school and I've registered my phone via https://account.activedirectory.windowsazure.com/securityInfo using the MS Authenticator App. I wanted to…
asked 2021-01-27T10:27:40.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 26%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Ris Janssen
126
Reputation points
commented 2024-06-08T08:11:07.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 48%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Krishnendu Sengupta
0
Reputation points
0 answers
I was hacked by hacker
I check my authenticator history and a lot of request was try to access. Can we had my location to add one more layer of security to use authenticator sign in. If they try 1 time per hour I will really lost my connection one day. Maybe today or…
asked 2024-06-02T13:36:48.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 5%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Denis Demers
0
Reputation points
edited the question 2024-06-08T05:27:07.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 52%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Rob Caplan - MSFT
5,427
Reputation points Microsoft Employee
0 answers
Recover MFA keys in Microsoft Authenticator app
On my Android phone I had a situation that apparently other users were experiencing where I wasn't able to authenticate due to a looping issue. I uninstalled that application and then reinstalled thinking this might help address the problem. Prior to…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 24%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
0 answers
Why does my authenticator app have multiple devices sending prompt
Authenticator on My microsoft account has multiple devices that are IOs account manager but not my devices it has multiple of the same device being sent prompts to sign in. Why?
asked 2024-06-08T03:14:32.5166667+00:00
GarnetTopaz
0
Reputation points
asked 2024-06-08T03:14:32.5166667+00:00
GarnetTopaz
0
Reputation points
1 answer
Blazor Server OIDC Logout with Keycloak Redirects but Session Not Cleared
have a Blazor Server application configured with OpenID Connect (OIDC) authentication using Keycloak. Login works fine and I can authenticate successfully. However, when I log out, I get redirected to the Keycloak logout page but upon returning to my…
asked 2024-06-07T15:16:04.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 84%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mohamed Moussa
0
Reputation points
edited an answer 2024-06-08T00:49:47.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 91%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Souleymen Hacini
0
Reputation points
0 answers
Authenticator is trying to use my old phone number that is listed as secondary on the account, why isnt it using the primary number on file??
about 7 months ago I had to unexpectedly return a work phone that I had set up as my primary number on my personal Microsoft account. I went through the painful 30day process of recovering the account (BTW, this is AWWWWFUL and needs to change). Despite…
asked 2024-06-07T21:06:50.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 88%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Alexander Hubick
0
Reputation points
asked 2024-06-07T21:06:50.8533333+00:00
Alexander Hubick
0
Reputation points
0 answers
Authenticator on Android preventing me from signing in to it
Hi, I just got a new phone and I'm trying to get it set up. However, when I try logging into Authenticator via my personal Hotmail account, it keeps putting me on a recurring loop of account verification due to me having two factor authentication set up…
asked 2024-06-07T19:35:32.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 36%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEH%3C/text%3E%3C/svg%3E)
Eric Haley
0
Reputation points
edited the question 2024-06-07T19:39:44.1+00:00
Eric Haley
0
Reputation points
0 answers
Authenticator not linked to Admin Account
I am trying to log into my very small business admin account, but the 2FA keeps sending me to Authenticator, which doesn't seemed to be synced for the Microsoft admin account. I am in a vicious circle of trying to fix it, but can't because everywhere I…
asked 2024-06-07T17:43:22.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 89%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Steven @Pulse Management
5
Reputation points
commented 2024-06-07T19:34:21.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 99%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENE%3C/text%3E%3C/svg%3E)
Nathan E
0
Reputation points